Notice of Change – Halifax Brand Change (migrating to Lloyds Banking Group)

Issued: 8th September 2026 | TB-1638

What's Changing?

Halifax is rebranding to Lloyds. The Halifax app and Halifax Online Banking close on 31 October 2026, and Halifax will be removed from Token.io’s bank selection pages and Token.io’s Banks API at the same time. Effective immediately, Halifax customers that have already migrated to Lloyds must choose Lloyds at bank selection to avoid failed payments or consents.

• Halifax is changing its brand to Lloyds Banking Group (LBG)
• The Halifax app and Halifax Online Banking close from 31 October 2026.
• LBG is inviting customers who currently manage Halifax accounts online to move to the Lloyds app or Lloyds Online Banking.

Does This Change Affect You?

This affects you if your integration uses Token.io's Halifax connection (bank ID: ob-halifax) for Single Immediate Payments (SIP) or Account Information Services (AIS), or if your bank-selection UI presents "Halifax" as a distinct option to end users (Payment Service Users, or PSUs).

Changes in Detail

How does this impact you and your customers?

• Effective immediately, a PSU who has moved to the Lloyds app or online banking must select Lloyds — not Halifax — when initiating a payment, creating a new open banking connection or re-authenticating an existing one.
• If a PSU attempts to create a new connection or initiate a payment via Halifax, LBG will show an in-app message directing them to Lloyds.
• Open banking connections and recurring payments already set up against Halifax will continue to function as normal after a PSU moves to the Lloyds app or online banking, per LBG's advisory.
• After 31 October 2026, Halifax will be removed from Token.io’s Hosted Pages bank selection. Halifax will also be removed from Token.io’s Banks API.
• No code changes are required for existing integrations.

What Action Do I Need to Take?

To avoid impacts to conversion rates and user experience, you should provide guidance to PSUs: if they have already moved to Lloyds, during bank selection they must choose Lloyds rather than Halifax. Continuing to choose Halifax can result in failed payments or consents.

When Will This Change Apply to All Impacted Customers?

31 October 2026

Where Can I Get Further Information?

Contact your implementation manager or support@token.io with any questions.